What we want to see most is the customer's satisfied smile after shopping. If you are not satisfied after receiving the goods, you can contact us at any time for return. But be sure to contact us by email first. Unauthorized returns will not be accepted. Our customer satisfaction is our aim!
Here are FAQs about our return policy:
Delivery in transit:
1. Package sealed by Customs: the buyer is responsible for customs clearance. So, once your package is confiscated, you should contact the customs to take it away. If you need any customs clearance documents (such as invoices), please feel free to contact us.
2. Long term stagnation of cargo status: if the package status is long-term stagnation, we suggest that you contact local DHL for your inquiry, and ask our freight forwarder to find out the situation of your package. You can keep in touch with us until the package is delivered successfully.
1. If the package is not delivered due to the wrong address provided by the buyer. We are not responsible for any loss caused by this
2. If the package is sent by us to the wrong address or lost by the shipping company, we can send the package back to you or give you a refund. Items that do not meet the description:
15 days no reason to return / refund
If you want to return the goods without any quality problems after receiving the goods, please contact us within 15 days and email us your order number before delivery so that we can provide the return address. The freight for the return shall be borne by you.
If you want to return the product within 15 days, please keep it in the original state (☆ the hair has not been cleaned, adjusted, installed, colored, bleached or worn. Don't cut the tie, hang the tag. Please make sure the wig is in good condition and the lace is not cut. Articles that have been used or cleaned shall not be returned.
If you have any other questions, please feel free to email us on our website. We will provide you with the most sincere service.